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Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our WhatsApp messaging service. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

• Phone Numbers: We collect phone numbers that you provide to send WhatsApp messages
• Message Content: We process the message templates and parameters you select
• Usage Data: We may log API calls and service usage for operational purposes

2.2 Technical Information

• IP Address: We may collect your IP address for security and analytics purposes
• Browser Information: We collect browser type, version, and device information
• Cookies: We may use cookies to improve your experience (if implemented)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To send WhatsApp messages using the Meta WhatsApp Business API
• Communication: To process your requests and provide customer support
• Security: To protect against fraud, abuse, and unauthorized access
• Analytics: To improve our service and understand usage patterns
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Meta/Facebook: Phone numbers and message content are shared with Meta's WhatsApp Business API to deliver messages
• Legal Requirements: When required by law or to protect our rights and safety
• Service Providers: With trusted third-party service providers who assist in our operations
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Data is transmitted using secure HTTPS protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security measures are regularly reviewed and updated
• Secure Storage: Data is stored in secure, encrypted databases

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Phone Numbers: Retained for the duration of active service use
• Message Logs: Retained for up to 30 days for operational purposes
• Analytics Data: Retained for up to 12 months in anonymized form
• Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

8. Third-Party Services

Our service integrates with the following third-party services:

• Meta WhatsApp Business API: For message delivery. Please review Meta's Privacy Policy
• Facebook Graph API: For authentication and API access

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by relevant data protection authorities
• Other appropriate safeguards as required by applicable law

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending email notifications for significant changes (if applicable)

12. Contact Information

13. Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable regional privacy laws